This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://livestchat.com (the “Site”). Continuing to use this site means you agree to all of the mentions below.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit cookiesandyou.com.
• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

The payments on our marketplace are made via Paypal, so we do not store any transactions related information, like credit card number, billing information etc. We do however store the Paypal transaction ID for easier reference in case of any disputes. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

Who We Are

Livest Chat, along with its subsidiaries ("Livestchat.com", "we", "us", "our"), values your privacy and is dedicated to safeguarding the personal information we handle in connection with your use of our services. LivestChat is a premium content platform that empowers "Creators" to publish and monetize their content, while also allowing them to enjoy content from their peers. Simultaneously, we enable "Users" to subscribe to and engage with the material provided by our diverse community of Creators.

About This Policy

This privacy policy ("Policy") outlines our protocols regarding the personal data we handle for our Creators, Users, and individuals featured within the content shared by a Creator ("Content Collaborators"). It also encompasses our data processing practices in the context of business interactions.

We handle your personal data when you navigate our website located at [insert your website URL] ("Website") and while providing the various services offered through our Website. This also extends to your interactions with us via our social media pages on platforms like Twitter, Instagram, and beyond. These collective interactions are referred to as the "Services" in this Policy.

As a "data controller," we determine the purposes and methods for processing your personal data in connection with the Services.

Please take the time to review this Policy to understand our practices concerning your personal data as part of the Services. By engaging with our Services, you are acknowledging that you have read and comprehended the details of this Policy.

Should you have any inquiries about this Policy or our treatment of your personal data, please reach out to us.

What is Personal Data?

"Personal data" refers to any information that can identify, is associated with, describes, or can reasonably be connected to a specific individual or household, either directly or indirectly.

We might also gather data that cannot identify you or isn't connected to you in any way, such as deidentified, aggregated, or anonymized information. Since this kind of data doesn't qualify as personal data, it's not governed by this Policy, and our usage of it remains unrestricted by the terms herein.

Keeping Your Information Current

Ensuring the accuracy and currency of the personal data we maintain about you is crucial. If at any time during your engagement with LivestChat there are changes to your personal data, we ask that you promptly update your information. You can make necessary modifications directly through your account settings on our Website. This helps us offer you the best possible service and experience.

Eligibility and Applicability of This Policy

This Privacy Policy supplements but is distinct from our Terms of Service (which encompasses our Acceptable Use Policy) that presides over the use of our Website and Services.

LivestChat's Services are exclusively designed for individuals who are 18 years of age or older. The use of our Services by anyone under 18 is strictly prohibited. When you engage with our Services, you affirm that you are at least 18 years old. Any access or use of the Services by individuals under the prescribed age limit is unauthorized, unlicensed, and in violation of these terms.

Third-Party Links

Our Website may feature links to external third-party websites, plug-ins, and applications. Interacting with these links or enabling those connections could permit third parties to gather or distribute personal data about you.

Please be aware that we do not control these third-party websites and are not liable for their content, security, or privacy practices, which are not covered by this Policy. We advise you to review the privacy policies and cookie notices of these external sites to understand how they might process your personal data. Your engagement with these third-party entities falls outside the purview of LivestChat's responsibility.

Necessity of Providing Personal Data

To grant you access to our Services and their various features and functionalities, we are required to collect specific personal data from you, as stipulated in our contract with you (i.e., our Terms of Service). Additionally, there are instances where we must process certain personal data to comply with legal obligations.

It is important to note that withholding personal data upon request may limit our ability to provide you with full access to the Services or certain aspects of their functionality. Your personal data is essential for us to deliver the complete array of features offered by Livest Chat.

Policy Updates

We reserve the right to amend this Policy periodically. Such updates will take effect immediately upon posting the revised Policy on our Website. We are committed to making reasonable efforts to inform you of any significant changes to this Policy, which may include notifications through your account, such as feed updates or chat messages. We encourage you to review our Policy regularly to stay informed of how we are protecting your personal data.

Categories of Personal Data

At Livest Chat, we handle various types of personal data pertaining to Creators, Fans, and Content Collaborators. This data is processed either by us or through our authorized third-party service providers. Below is a categorization of the personal data we process, along with descriptions for clarity:

User Data

Creators and Content Collaborators:

• Full name* (Mandatory for Content Collaborators via release form if not already a Creator)
• Alias (if applicable)
• Residential address
• Country of residence*
• Email address
• Telephone number
• A copy of the government-issued identity document you provided*
• A "selfie" photo with your government-issued identity document* (to confirm your identity and age)
• Social media handles/personal website addresses (for additional verification and to understand projected content on our Website)
• Signature on release forms* (required if you appear in another Creator's content)

Fans:

• Email address
• Telephone number

(Note: Items marked with an asterisk (*) are required for Content Collaborators not already registered as Creators on the Website and will be collected through a release form.)

The personal information we collect is essential for providing a secure and efficient service, ensuring that all users engage with our platform in compliance with legal age requirements and content regulations. Your privacy is of utmost importance, and we strive to protect it through our robust data handling practices.

Third-Party Onboarding Data

During the onboarding process, our third-party providers are responsible for collecting specific types of personal data:

Creators:

• A copy of the government identity document you present
• A short .gif created from a “selfie” photo you provide
• The results of the third-party age and identity verification (indicating pass/fail and the reason if failed)
• Metadata associated with the verification process, such as timestamps marking the start and end

Fans:

• For locations where we implement third-party age and identity verification for Fans, a copy of the government identity document you present
• For locations where we conduct third-party age estimation or third-party age and identity verification for Fans, a short .gif created from a "selfie" photo you provide
• The results of the third-party age estimation or third-party age and identity verification (indicating pass/fail and the reason if failed)
• Metadata associated with the verification process, such as timestamps marking the user's start and finish times

Please refer to (Our Onboarding Processes) for more detailed information. It's important to note that the Third-Party Onboarding Data and Technical Data do not encompass Face Recognition Data, as outlined below.

Account Data

Within the Livest Chat platform, we maintain specific account-related personal data for both Creators and Fans to ensure seamless interaction and service delivery:

Creators:

• Profile name
• Password (encrypted and securely stored)
• Avatars and headers associated with your Creator account
• Information on your subscriptions, subscribers, and referrals
• Posts made via your Creator account
• Comments on posts from your Creator account
• Chat messages exchanged with other users
• Customer support inquiries submitted by you

Fans:

• Profile name
• Password (handled with strict security measures)
• Avatars and headers associated with your Fan account
• Details about your active subscriptions
• Comments on posts from your Fan account
• Chat messages with other users or Creators
• Customer support inquiries submitted by you

This Account Data is integral to delivering a personalized user experience, facilitating communication, and providing robust customer support. It enables us to manage accounts effectively and offer a platform that caters to the needs and preferences of our community.

Financial Data

To facilitate transactions and comply with legal requirements, Livest Chat collects financial information from Creators and Fans as follows:

Creators:

• Payment card details* (processed securely by third-party payment providers)
• Billing address
• Transactions and funds added to your wallet
• Bank account details for payouts
• Payout country
• Details of corporate or business entities for tax purposes
• Social Security number (only for US Creators) or other tax identification information
• Tax forms such as W-9, 1099-MISC, and 1099-NEC (specifically for US Creators)

Fans:

• Payment card details* (handled by third-party payment providers)
• Billing address
• Transactions and funds added to your wallet

*Important Note: When processing payments, Livest Chat does not collect your full payment card number, expiration date, or security code. Our third-party payment providers only share a token that represents your account, the type of card, expiration date, and the first six and last four digits of your payment card number with us.

This Financial Data is essential for executing transactions, managing wallets, fulfilling payouts, and ensuring that all financial dealings on the Livest Chat platform are conducted smoothly and securely, maintaining compliance with financial regulations.

Transaction Data

Livest Chat carefully tracks and manages transaction-related information for both Creators and Fans to maintain accurate financial records and to ensure transparency in all monetary interactions on the platform:

Creators:

• Earnings accrued from content, subscriptions, and tips
• Requests for payouts and details of completed payouts
• Payments received by your Creator account from Fans
• Payments initiated from your Creator account to other Creators (if applicable)
• Records of any failed or declined payments

Fans:

• Payments made to subscribe to and support Creators
• Records of any failed or declined payments

This Transaction Data is vital for providing Creators with timely payouts, offering Fans seamless payment experiences, and maintaining a trustworthy financial environment within Livest Chat's community. It helps both Creators and Fans to keep track of their financial activities and manage their accounts effectively.

Technical Data

At Livest Chat, we collect and manage technical information from both Creators and Fans to enhance user experience, troubleshoot issues, and ensure the smooth functioning of our services: